Category Archives for "Frequently Asked Questions"

2019 Novel Coronavirus

By now I’m sure you have heard about the Coronavirus coming out of China that has so far claimed the lives of over 1,000 individuals and infected over another 45,000. What do we know so far about this relatively new and little known virus and how does it compare to the flu caused by the influenza virus that we are encouraged to get vaccinated for every year.

2019 Novel Coronavirus also known as 2019-nCoV is a virus identified as the cause of an outbreak of respiratory illness first detected in Wuhan, China. Reported illnesses so far have ranged from people with mild symptoms to people being severely ill and even dying. Symptoms can include:

  • Fever.
  • Cough.
  • Shortness of breath.

Currently, there is no vaccine to prevent 2019-nCoV infection. The best way to prevent infection is to avoid being exposed to this virus. There are everyday preventive actions to help prevent the spread of respiratory viruses, including the flu as well as this 2019-nCoV virus:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Follow CDC’s recommendations for using facemask.
    • CDC does not recommend that people who are well wear facemask to protect themselves from respiratory viruses, including 2019-nCoV.
    • Facemask should be used by people who show symptoms of 2019 novel coronavirus, in order to protect others from the risk of getting infected. The use of facemasks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
    • Use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

Recently Returned Travelers from China

If you were in China in the last 14 days and feel sick with fever, cough, or difficulty breathing, you should:

  • Seek medical advice – Call ahead before you go to a doctor’s office or emergency room. Tell them about your recent travel and your symptoms.
  • Avoid contact with others.
  • Do not travel while sick.
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing.
  • Wash your hands with soap and water immediately after coughing, sneezing or blowing your nose. If soap and water are not readily available, you can use an alcohol-based hand sanitizer that contains at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

According to our Ministry of Health, primary care providers, including dentists and dental offices including Credit River Dental Centre are asked to do passive and active screening.

Passive screening includes:

Signage is posted on entry to Credit River Dental and at reception areas for patients with symptoms to self identify, perform hand hygiene, wear a procedure mask, and have access to tissue and a waste receptacle.

All patients will then be instructed to cover their nose and mouth with a tissue when coughing and sneezing.

The Ministry has recommended that we:

  1. Screen patients over the phone before scheduling appointments at Credit River Dental.
  2. Post signs in our reception area asking patients with symptoms to identify themselves.

We are thus asked to screen for patients with fever and/or cough or difficulty breathing.

AND any of the following:

  • Travel to Hubei Province, China in the 14 days before the onset of illness.
  • Close contact with a confirmed or probable case of 2019-nCoV
  • Close contact with a person with acute respiratory illness who has been to or from Hubei Province, China in the 14 days before their symptoms.

If a patient screens positive by phone:

  • Credit River Dental will take a clinical history and travel/exposure assessment by phone to determine if the patient is a Person Under Investigation (PUI)
  • We will have to contact public health to report the suspect case and discuss the best options for testing. Decisions about testing are based on symptoms, exposure history and local resources available.
  • If patients are referred to hospital, Credit River Dental will coordinate with the patient, the hospital and local public health.

If a patient screens positive at the office, we are asked to:

  • Maintain a 2 metre distance from the patient and wear a procedure mask.
  • Isolate the patient and, if possible, have them wear a procedure mask.
  • Take a clinical history and travel/exposure assessment to determine if the patient is a Person Under Investigation (PUI)
  • Contact public health to report the suspect case and discuss the best options for testing. Decisions about testing are based on symptoms, exposure history and local resources available.
  • If patients are referred to hospital Credit River Dental will coordinate with the patient, the hospital and local public health.

If a patient has travelled to or from Hubei Province, China in the last 14 days but has no symptoms we will:

  • Advise the patient to watch for symptoms. If they develop fever, new onset of the cough or difficulty breathing, they should call their primary care provider, TeleHealth Ontario or the local public health unit.

It is important that we keep things in perspective and realize that here in Canada, the chances of contracting the 2019-nCoV is still extremely low, especially if you follow the hygiene guidelines above. So far, there have been 7 reported infections and no reported deaths due to the 2019-nCoV virus in Canada. The flu virus on the other hand has infected over 12000 in Canada and killed at least 10 in that same period of time so it is still very important that anyone over 6 months of age get the flu vaccine.

The Ministry of Health has set up a Health Care Provider Hotline at 1-866-212-2272.

Modern Business Profile – Mississauga’s Credit River Dental

In this installment of our Modern Business Profile series, we learn more about Credit River Dental and how they’ve set them apart from the competition along with how they’ve overcome challenges to become one of the top businesses in their competitive marketplace.

How long has Credit River Dental been in business for?

Since June 2009.

What's the most rewarding part of operating a small, local business?

It would have to be that you are creating something that you had envisioned.  Of course there are going to be growing pains but that is just one of the many accepted challenges that come with being your own boss.

What are some of the challenges you've faced?

Everyone comes from different backgrounds and different experiences and dental patients are no different. They have experiences at previous dental offices, good and bad. If they were bad, you have to be the one to convince them and eventually show them that things will be different. In a good way obviously. If their experiences were good then you have to make sure that you surpass their expectations.

How have you overcome them?

Be sincere and never ever disparage another dentists’ work because you just do not know the circumstance in which the work was done. Be as educated as you can possibly be and do not be afraid to refer out to a specialist what you do not feel comfortable treating. It’s better for the patient and your practice.  Always remember that because we are dealing with people and biology, perfection is never a realistic goal but always, always aim for excellence.

Describe your team in six words

Not just great staff, great people.

Why did you pick Mississauga to set up shop?

I grew up and went to school in Toronto and I worked for a number of years in Hamilton so the Golden Horseshoe has always been home for me. Family and friends have always been very important to me so I didn’t want to have to travel too far to be able to see them on a regular basis.

Mississauga is a great in between, Port Credit is a beautiful area and as luck would have it my wife and her family have lived here for most of their lives.

What advice do you have for other entrepreneurs?

Have integrity and take great care of your clients.

What trends do you predict for your industry over the next few years?

As the population ages I think there are 2 main areas that will come to the forefront. Firstly I believe that patients will be made more aware of the connection between oral and systemic health especially as the population ages. Let’s take sleep apnea for example. Our office screens everyone for sleep apnea which in my mind is one of the most under diagnosed conditions in our society. The oral health care provider really is the first line of defense with sleep apnea since we routinely spend 30-60 minutes looking down your airway. The link between gum disease and a number of autoimmune conditions has been well documented for at least a decade now.

Secondly, everyone wants that fountain of youth as we get older and we have great options for providing that whether it be in the form of porcelain veneers or brightening up your smile with an in office whitening session. Maybe you want to straighten those crowded teeth you have been thinking about for many years but were just too busy focusing on raising your kids and your family and neglected taking care of yourself. We have many many adult orthodontic patients because it’s not just about esthetics anymore but also about hygiene and function.

In a crowded marketplace, how does Credit River Dental set itself apart?

Dentistry has evolved and is ever so changing.  It is important to recognize that keeping current and updated will allow you to give the best care possible to your patients. Our team at Credit River Dental Centre prides ourselves on our commitment to our valued patients which is driven by our passion about the field of dentistry.  It isn’t about just teeth anymore, it’s about providing custom comprehensive care.  From the moment you contact our office, our team will ensure we look after any concerns or questions you may have about your oral health.  From the moment you step into our office, you become part of our Credit River Dental Centre Family and our team ensures that we always give you a reason to smile!  We pride ourselves on our ability to work well together as a team and we love hearing patients tell us the office has a warm family environment.   Custom comprehensive care is what we’re all about because after all “No Two Smiles Are Alike!” and we invite you and your family to become part of the Credit River Dental Family.  

114 Lakeshore Rd E, Mississauga, ON L5G 1E4 
(905) 278-4297

3 ways to help you maximize your dental coverage

Many patients typically don't know how their dental coverage works, how the claims are being paid or what their plan pays for.

Listed below are 3 ways to help you maximize your dental coverage for the treatment plan we have customized for you:

Benefit Year: Truth be told many dental carriers will run through a Calendar year benefit plan which means that it runs through January 1st until December 31st of each year.  Other insurances will run based on when you received your coverage (eg: April 1st - March 31st) It is always good to know what benefit year your insurance runs so that you can utilize the maximum dollar amount that is allowed per year.

Maximum: As noted above, your benefit year will determine when your dollar maximum will restart. Some insurances have a specific dollar amount every year and some do not.  For patients that have dollar maximums, it is recommended that you get all necessary treatment done within your benefit year so that when your insurance renews, the new maximum is utilized for any treatment that may be required during that year.  Please note that it is always best to do the treatment recommended when it is recommended or shortly after.

Hygiene: Did you know that if you have coverage for a Recall (cleaning) every 6 or 9 months, this does not mean that you are only eligible for a hygiene appointment only every 6 or 9 months. Most plans usually divide your hygiene appointment into two different categories-(1) your recall exam (when the dentist checks for any urgent issues, your polishing, and fluoride which is only covered every 6 or 9 months and (2) the actual removal of tartar or hard deposits (scaling/debridement - the cleaning part of the appointment). However, this does not mean that you are only allowed to come for your hygiene appointment for that time. Your dental carrier will provide you with a specific amount of scaling or root planing units (tartar removal or the actual cleaning) What does that mean?  Well this means that your dental plan allows you to have a specific amount of units (4 units, 8 units, 16 units) or some may have no maximum at all. With this being said, you are eligible to have your hygiene treatment done more frequently which is determined by your periodontal (gum) condition which is evaluated during your hygiene appointments at your comprehensive oral examination.  The average length of the appointment determines how many units are utilized.

It is important to remember that although you might base your treatment decisions on what your insurance will pay, optimizing your oral health is our number one priority at Credit River Dental Centre.  As your oral health partners, we are always available to help you understand the details of your dental coverage so don't hesitate to ask us if you require clarification.

Keep in mind that your treatment plan is created with your optimal oral health in mind and not around what your insurance covers.  Your insurance is only a form of payment for the treatment recommended.

Helpful tip: Give your HR a call and find out if you have a "Health Spending Account" which is an alternative health benefit that provides reimbursement for health related expenses that is over and above your regular benefit plan(s).  Your employer will know whether you are eligible for this.  In most cases, it is not a benefit that is provided by the same Dental Insurance Company so do not contact your dental insurance company to inquire about this.

Another Helpful tip:  Did you know that any treatment not covered by your dental plan may be eligible for tax deduction. Don't forget to ask us for your tax statement at the end of the year.